You've placed an order and you're creating the best version of your home or garden. But what happens next?

At Solar Energy Lighting, we strive to make the shipping and delivery process as smooth and convenient as possible. Here is an overview of how shipping and delivery works when you purchase from us:

1. Placing an Order: When you place an order on our website, you will be prompted to provide your shipping address and select your preferred delivery method. We offer various shipping options, including standard and expedited delivery.

2. Processing Your Order: Once you have completed your order, we will process it and prepare your items for shipment. This process typically takes 1-2 business days.

3. Shipping: Once your order has been processed, we will ship it to the address you provided during checkout. We offer cheap £3.95 standard shipping on all orders, and expedited shipping is available for an additional fee.

4. Delivery: Your order will be delivered to the shipping address you provided during checkout. We partner with reputable carriers like DHL and Royal Mail, to ensure timely and safe delivery of your items. Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your shipment.

5. Receiving Your Order: When your order arrives, you will need to sign for it or provide proof of delivery. If you are not home when the delivery arrives, the carrier may leave a delivery notice with instructions on how to pick up your order or reschedule delivery.

At Solar Energy Lighting, we are committed to providing you with a seamless shopping experience, and we are always available to answer any questions you may have about shipping and delivery.

There will be a 'Track Order' button directly on your shipping confirmation email. Whenever you're curious and want to see where your order is, head back to the shipping confirmation email.

If you haven't receive a shipping email yet, your order is still being processed. Please be patient as our fulfillment team works tirelessly to get your order shipped.

Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.

Although we started in the USA, we've hired designers from all around the globe. Our unique lighting designs are also loved all around the globe! We accommodate the majority of countries outside of the Europe. More information regarding local and international shipping can be found under the 'Shipping Policy' page.

Solar lights are powered by a solar panel that converts sunlight into electrical energy. This energy is stored in a battery and used to power the light during the night.

Solar lights are environmentally friendly, energy-efficient, and require minimal maintenance. They are also easy to install and can be placed in areas where access to electricity is difficult.

Yes, solar lights can still work on cloudy days, but their performance may be slightly reduced compared to sunny days.

The lifespan of solar lights depends on various factors, including the quality of the components, the type of battery used, and the amount of sunlight they receive. Generally, solar lights can last for 2-5 years or more with proper maintenance.

Solar lights are designed to be used outdoors where they can receive sunlight to charge the battery. However, some solar lights may work indoors if they are placed near a window, other source of light, or come with an extension cable that allows the panel to be placed outside and the light inside.

Solar lights are easy to install and usually come with mounting hardware. Simply place the light in the desired location, adjust the solar panel to face the sun, and secure the light in place.

To maintain your solar lights, you should regularly clean the solar panel to ensure maximum sunlight absorption, replace the battery when necessary, and store the lights in a dry place during the off-season.

Solar lights can be used in cold climates, but their performance may be affected by extreme temperatures. It is important to choose solar lights that are designed for cold weather and to properly maintain them during the winter months.

• Energy Efficiency: LED lamps are highly energy-efficient, ensuring significant cost savings through markedly lower electricity consumption compared to traditional lighting.
• Long Lifespan: LED lamps boast an exceptionally long operational lifespan, reducing the need for frequent replacements and promoting sustainability.
• Instant Illumination: Offering immediate illumination without a warm-up period, LED lamps are ideal for applications requiring prompt and consistent light.
• Durability: With a solid-state design, LED lamps are highly durable and resilient to shocks and vibrations, ensuring a prolonged operational life.
• Color Flexibility: LED lamps provide a wide range of color temperatures, catering to diverse preferences and enabling the creation of different atmospheres.
• Environmentally Friendly: Beyond energy efficiency, LED lamps are environmentally friendly, lacking hazardous materials like mercury and contributing to eco-friendly practices.

A number of fixtures which hang from a single chain, cord, or with a small ceiling mount (pendant lights) and some chandeliers can be installed on sloped/vaulted ceilings.

Most of our fixtures’ suspension wires are adjustable. The specifications for the fixtures can be found on their different product pages.

While we aim to preserve the concept and artistry behind the fixtures, some of them can definitely be customized to fit your specific needs. Send your inquiry to support@energysolarlighting.com and we’d be more than happy to assist you.

It is recommended to use the specified wattage to avoid overheating and potential fire hazards. Exceeding the recommended wattage can damage the lamp and pose safety risks.

Consider the room's purpose, desired ambiance, and color temperature. Warmer tones are often preferred in living spaces, while cooler tones are suitable for task lighting.

Some lamps are specifically designed for outdoor use, but not all lamps are suitable. Check the product specifications and if you have any questions don't hesitate to contact us at support@energysolarlighting.com

Yes, many lamps come with dimming capabilities, allowing you to adjust the brightness to suit different activities and moods.

We do offer returns for 30 days after the item reaches its destination. However, not all items are eligible. Any exclusions will be mentioned on product pages and/or at the 'return policy' page.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of delivery or receiving of order.

2. Item(s) must be in original packaging.

This includes any tags, cards, or wrapping. You will be asked to provide a photo of the item you want to send back so we can assess the condition of the order.

Contact support@energysolarlighting.com with your order details to begin the returns process.

Sadly, we know that the light you have chosen may not be the right fit for your chosen location. So you can definitely return or exchange your solar light for a full refund, provided it is returned within 30 days of delivery and meets our return policy.

*Please note: all items must be returned in as new condition, with the card and original packaging.

Another design catch your eye? It happens - there are just too many incredible designs and functions to choose from. You can absolutely exchange your lights for a new design, provided it is returned within 30 days.

*Please note: all items must be returned in as new condition, with the card and original packaging.

It depends. Solar Energy Lighting will only provide a free return shipping label if you provide evidence that your product is defective or if there is another issue with your product. Please contact support@energysolarlighting.com for more info.

We are working extremely hard behind the scenes to get our lights in and out of our fulfilment centres. We strongly recommend that you send a photo of your receipt from the post office as proof your return was processed. As soon as your return comes in, we'll process your return immediately.

We're sad to lose you! If your refund was successfully processed, you will receive an email confirming it was processed on our end. It will then take 2-7 business days to process into your bank account, depending on your bank.

Your security and privacy is our highest priority at Solar Energy Lighting. We use Shopify Payments, Paypal, ClearPay which are all extremely secure and encrypted payment systems designed to protect customers and also hold merchants accountable.

We accept the standard payment methods, such as credit cards (Visa/Mastercard/American Express) as well as debit cards. We also offer Paypal, Clearpay, ShopPay, GooglePay and ApplePay too!

Discount codes make online shopping way more fun! If you have a discount code you're excited to use, simply head to our checkout page. There will be a box for you to enter your discount code in - make sure your click 'Apply' and you see how much you saved with the discount code.

If you forgot to use your discount code that is still valid and already made a purchase, don't worry! Simply email our lovely Solar Energy Lighting team at support@energysolarlighting.com and we will be happy to correct this issue for you.

All pricing for our store is listed and processed in United States Dollar (USD).

Flow Commerce Limited partners with Fastpay Solutions ltd. to receive and/or collect payments arising from my business operations. The aforesaid being effectuated due to international limitations applicable regarding collecting revenues and/or partnering with various payment providers.

Our items are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a personal bulk purchase, please email us at support@energysolarlighting.com for more information!

Don't panic! If you're having trouble adding an item to your cart, the item is likely sold out. Try your next favourite design or wait until we restock the sold out one. For more information please email support@energysolarlighting.com.

Something bugging you about your order? Don't worry, our friendly Solar team is here to save the day!

Please contact us at support@energysolarlighting.com with details about the issue. We also request that you include photos so we can help figure out what happened.

Don't worry! We understand that things change in the blink of an eye. Please email us immediately with the subject line 'CHANGE' or 'CANCEL' and we will do whatever we can to help you. If your order has already left our fulfillment center, you will need to go through our returns process.

We do our absolute best to get your order to you quickly. This means your order may already be processed before we get the chance to change the item. We cannot guarantee a change of order after the order is placed so please select your products carefully.

Although we'd love to FaceTime with each and every one of you, this would be impossible. The best way to reach us is through email at support@energysolarlighting.com. This allows us to keep a paper trail for our conversation so we can always remember what you need help with. Please be patient after you send your inquiry. We will work as quickly as possible to get back to you.

We strive to improve in any way possible and would love to hear your feedback. We also love seeing pictures with your home or garden transformations before and after installing our products. If you have any feedback for us, please send us a message at support@energysolarlighting.com.