Got a Question?
Please read over the FAQ's below. If you can't find the answer you're looking for our email is at the bottom of this page.
Shipping and Delivery
How does shipping and delivery work?
You've placed an order and you're creating the best version of your home or garden. But what happens next?
At Solar Energy Lighting, we strive to make the shipping and delivery process as smooth and convenient as possible. Here is an overview of how shipping and delivery works when you purchase from us:
1. Placing an Order: When you place an order on our website, you will be prompted to provide your shipping address and select your preferred delivery method. We offer various shipping options, including standard and expedited delivery.
2. Processing Your Order: Once you have completed your order, we will process it and prepare your items for shipment. This process typically takes 1-2 business days.
3. Shipping: Once your order has been processed, we will ship it to the address you provided during checkout. We offer cheap $1.95 standard shipping on all orders, and expedited shipping is available for an additional fee.
4. Delivery: Your order will be delivered to the shipping address you provided during checkout. We partner with reputable carriers like USPS and FedEx, to ensure timely and safe delivery of your items. Once your order has shipped, we will provide you with a tracking number so you can monitor the progress of your shipment.
5. Receiving Your Order: When your order arrives, you will need to sign for it or provide proof of delivery. If you are not home when the delivery arrives, the carrier may leave a delivery notice with instructions on how to pick up your order or reschedule delivery.
At Solar Energy Lighting, we are committed to providing you with a seamless shopping experience, and we are always available to answer any questions you may have about shipping and delivery.
How can I track my order?
There will be a 'Track Order' button directly on your shipping confirmation email. Whenever you're curious and want to see where your order is, head back to the shipping confirmation email.
If you haven't receive a shipping email yet, your order is still being processed. Please be patient as our fulfillment team works tirelessly to get your order shipped.
Help! I think my order is lost!
Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.
Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.
Can I change my shipping address?
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.
Do you ship internationally?
Although we started in the US, we've hired designers from all around the globe. Our unique lighting designs are also loved all around the globe! We accommodate the majority of countries in Europe. More information regarding local and international shipping can be found under the 'Shipping Policy' page.
How do solar lights work?
Solar lights are powered by a solar panel that converts sunlight into electrical energy. This energy is stored in a battery and used to power the light during the night.
What are the benefits of using solar lights?
Solar lights are environmentally friendly, energy-efficient, and require minimal maintenance. They are also easy to install and can be placed in areas where access to electricity is difficult.
Do solar lights work on cloudy days?
Yes, solar lights can still work on cloudy days, but their performance may be slightly reduced compared to sunny days.
How long do solar lights last?
The lifespan of solar lights depends on various factors, including the quality of the components, the type of battery used, and the amount of sunlight they receive. Generally, solar lights can last for 2-5 years or more with proper maintenance.
Can solar lights be used indoors?
Solar lights are designed to be used outdoors where they can receive sunlight to charge the battery. However, some solar lights may work indoors if they are placed near a window, other source of light, or come with an extension cable that allows the panel to be placed outside and the light inside.
How do I install solar lights?
Solar lights are easy to install and usually come with mounting hardware. Simply place the light in the desired location, adjust the solar panel to face the sun, and secure the light in place.
How do I maintain my solar lights?
To maintain your solar lights, you should regularly clean the solar panel to ensure maximum sunlight absorption, replace the battery when necessary, and store the lights in a dry place during the off-season.
Can solar lights be used in cold climates?
Solar lights can be used in cold climates, but their performance may be affected by extreme temperatures. It is important to choose solar lights that are designed for cold weather and to properly maintain them during the winter months.
Returns and Exchanges
Do you have a return policy?
We do offer returns for 30 days after the item reaches its destination. However, not all items are eligible. Any exclusions will be mentioned on product pages and/or at the 'return policy' page.
To be eligible for a return:
1. Item(s) have to be initiated for return within 30 days of delivery or receiving of order.
2. Item(s) must be in original packaging.
This includes any tags, cards, or wrapping. You will be asked to provide a photo of the item you want to send back so we can assess the condition of the order.
Contact email@example.com with your order details to begin the returns process.
Can I return my order for a refund?
Sadly, we know that the light you have chosen may not be the right fit for your chosen location. So you can definitely return or exchange your solar light for a full refund, provided it is returned within 30 days of delivery and meets our return policy.
*Please note: all items must be returned in as new condition, with the card and original packaging.
Can I exchange my order for a different item?
Another design catch your eye? It happens - there are just too many incredible designs and functions to choose from. You can absolutely exchange your lights for a new design, provided it is returned within 30 days.
*Please note: all items must be returned in as new condition, with the card and original packaging.
Do I need to pay for returns?
It depends. Solar Energy Lighting will only provide a free return shipping label if you provide evidence that your product is defective or if there is another issue with your product. Please contact firstname.lastname@example.org for more info.
How long does it take for my return/exchange to be processed?
We are working extremely hard behind the scenes to get our lights in and out of our fulfilment centres. We strongly recommend that you send a photo of your receipt from the post office as proof your return was processed. As soon as your return comes in, we'll process your return immediately.
How long does it take for my refund to be processed?
We're sad to lose you! If your refund was successfully processed, you will receive an email confirming it was processed on our end. It will then take 2-7 business days to process into your bank account, depending on your bank.
Is my payment secure?
Your security and privacy is our highest priority at Solar Energy Lighting. We use Shopify Payments, Paypal, ClearPay which are all extremely secure and encrypted payment systems designed to protect customers and also hold merchants accountable.
What payment methods do you accept?
We accept the standard payment methods, such as credit cards (Visa/Mastercard/American Express) as well as debit cards. We also offer Paypal, Clearpay, ShopPay, GooglePay and ApplePay too!
How can I use my discount code?
Discount codes make online shopping way more fun! If you have a discount code you're excited to use, simply head to our checkout page. There will be a box for you to enter your discount code in - make sure your click 'Apply' and you see how much you saved with the discount code.
I forgot to use my discount code!
If you forgot to use your discount code that is still valid and already made a purchase, don't worry! Simply email our lovely Solar Energy Lighting team at email@example.com and we will be happy to correct this issue for you.
What currency is the Solar Energy Lighting store in?
All pricing for our store is listed and processed in United States Dollars (USD).
Flow Commerce Limited partners with Fastpay Solutions ltd. to receive and/or collect payments arising from my business operations. The aforesaid being effectuated due to international limitations applicable regarding collecting revenues and/or partnering with various payment providers.
Do you offer wholesale or bulk purchase discounts?
Our items are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a personal bulk purchase, please email us at firstname.lastname@example.org for more information!
I can't add an item to my cart!
Don't panic! If you're having trouble adding an item to your cart, the item is likely sold out. Try your next favourite design or wait until we restock the sold out one. For more information please email email@example.com.
I have an issue with my order, what should I do?
Something bugging you about your order? Don't worry, our friendly Solar team is here to save the day!
Please contact us at firstname.lastname@example.org with details about the issue. We also request that you include photos so we can help figure out what happened.
I want to cancel or change my order!
Don't worry! We understand that things change in the blink of an eye. Please email us immediately with the subject line 'CHANGE' or 'CANCEL' and we will do whatever we can to help you. If your order has already left our fulfillment center, you will need to go through our returns process.
We do our absolute best to get your order to you quickly. This means your order may already be processed before we get the chance to change the item. We cannot guarantee a change of order after the order is placed so please select your products carefully.
How can I contact you?
Although we'd love to FaceTime with each and every one of you, this would be impossible. The best way to reach us is through email at email@example.com. This allows us to keep a paper trail for our conversation so we can always remember what you need help with. Please be patient after you send your inquiry. We will work as quickly as possible to get back to you.
How can I provide feedback?
We strive to improve in any way possible and would love to hear your feedback. We also love seeing pictures with your home or garden transformations before and after installing our products. If you have any feedback for us, please send us a message at firstname.lastname@example.org.
Need More Help?
Send us a message at email@example.com if you have any further questions!
Email is the best way of contacting us so we can store our conversation with you in one convenient location.